Return Policy

At Repairtools.online, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make the process as easy and convenient as possible.

Eligibility:

  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
  • Returns must be initiated within 30 days of the date of purchase.
  • Some items, such as consumables or products with hygiene concerns, may not be eligible for return. Please refer to the product description or contact our customer support team for clarification.

Return Process:

  1. Initiating a Return: To initiate a return, please contact our customer support team within the specified return period. You can reach us via email at [email protected] or through our online contact form. Please provide your order number and a brief explanation of the reason for the return.

  2. Return Authorization: Once your return request is received and approved, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.

  3. Packaging: Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit. Include the RMA number provided by our customer support team in the return package.

  4. Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.

  5. Inspection and Processing: Once we receive your returned items, our team will inspect them to verify their condition and eligibility for a refund or exchange. Refunds will be issued to the original form of payment within 3-5 business days after the return is processed. Exchanges will be shipped out promptly, subject to product availability.

Refund Policy:

  • Refunds will be issued for the original purchase price of the returned item(s), excluding any shipping charges, taxes, or fees.
  • Depending on your financial institution, it may take additional time for the refund to reflect in your account.

Exchanges:

  • If you wish to exchange an item for a different size, color, or model, please indicate your preference when initiating the return. Exchanges are subject to product availability, and any price differences will be adjusted accordingly.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.